MCC donor relations teams are responsible for carrying out fundraising and donor stewardship initiatives. This position is part of a large network of communications, marketing and fundraising staff across Canada.
MCC has a faithful and generous donor constituency. The Donor Engagement Associate serves as a kind of concierge to first time, lapsed and monthly donors, helping to develop and grow a positive donor experience for these donor segments.
Collaborating closely with both the MCC Ontario and MCC Canada donor relations staff, this position will assist in developing and implementing best practices to enhance donor commitment including carrying out strategies to increase second gift conversion, monthly giving and donor retention amongst existing MCC donors.
The Donor Engagement Associate is supervised by the Manager of Donor Engagement.
MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in 57 countries with 716 partners, 1133 staff and 40,000 volunteers.
All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.
- Minimum 1 year of professional experience in a field focused on customer relations or relationship development, with preference in fundraising
- Exceptional interpersonal and relationship-building skills, with ability to nurture long-term relationships
- Strategically focused, analytical thinker who excels at organization
- Familiarity with fundraising principles and practices
- Proven ability and comfort with soliciting donations
- Highly motivated self-starter who can work independently and meet deadlines and targets
- Team player, able to collaborate and support colleagues to maximize effectiveness of overall revenue development goals
- Excellent verbal and written communication skills
- Possesses a high level of professionalism, with ability to build trust with donors
- Highly relational and strong interpersonal skills.
- Willingness to work sensitively within a diverse cultural and theological milieu
- Experience working in a donor database (Donor Perfect Online preferred)
- Police check will be required once hired
- Must be able to legally work in Canada
- College, University or professional certificate degree is preferred
- Previous experience in monthly giving an asset
- Familiarity with Mennonite constituency
Retention and Second Gift Conversion
• Research and implement industry trends, rates and best practices regarding second gift conversion
• In collaboration with the Manager of Donor Engagement, establish measurable targets and metrics for improved conversion and retention rates
• Implement best practices to assist in closing the donor “back door” to ensure new donors stay engaged with MCC
• Monitor donor acquisition channels (disaster appeals, Christmas giving guide, Thrift, Material Resources) focusing on the areas with the highest attrition
• Support the implementation of stewardship plans for first time donors, while carrying out activities that cultivate these new doors for a second gift
• Assist in the design and implementation of second gift solicitations for first time donors
• Develop and implement monthly giving strategies
• In collaboration with the MCC Canada Manager of Donor Engagement, establish measurable targets and metrics for monthly giving
• In partnership with the national Database Coordinator and with input from the MCC Canada Manager of Donor Engagement, identify, cultivate and solicit monthly giving prospects, including prospects for the nationally branded Share Your Table program
• Produce and manage monthly giving cultivation and solicitation emails, ensuring appropriate and timely follow up by phone and email
• Develop and assist in implementation of a comprehensive strategy for reactivating lapsed mass gift and middle gift donors (18+ months)
• In collaboration with the Manager of Donor Engagement, establish measurable targets and metrics for reactivation of lapsed donors
• Identify previous giving motivation of lapsed donors and form suitable approach to reengage various segments of lapsed donors
• In collaboration with donor relations staff, identify activities within MCC that can be used as engagement opportunities for lapsed donors
• Contribute to the improvement of plans related to MCC’s ideal donor journey
• Participate in MCC orientations and staff meetings
• Participate in a local faith community, being willing to use his/her personal gifts within this community and model nonviolent peacemaking through respectful interaction with others
• Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and marginalized
• Answer inquiries about MCC from constituency and general public; communicate MCC's values, articulating the importance of MCC's criteria for workers, all of whom serve as representatives of the Mennonite and Be in Christ churches which support MCC
• Model nonviolent peacemaking through respectful daily interactions with staff and the public
Please note: due to the fact that this is a newly created position, there may be realignment and reassignment of various job responsibilities as necessary.
This position is a collaboration that supports the work at both the provincial and national level of Mennonite Central Committee. The position reports to the Manager of Donor Engagement in Ontario and works in partnership with the Manager of Donor Engagement for MCC Canada. Open communication and regular dialogue amongst the three positions will be essential in creating clear directives and positive teamwork.
Teamwork and collaboration is essential. It will be important to understand dynamics of potential cross provincial and national team as the successful candidate may reside at any location in Canada.
Please note- This posting closes on March 1, 2021