Client Services Support Worker

Calgary Pregnancy Care Centre Association | Calgary, AB

Posted Date 8/26/2021

Position 106: Client Services  Support Worker (1 year contract)

Supervised by: Director of Client Services

Part time: 22 - 30  hours / week (.6 - .8 FTE)


Who We Are:

The Calgary Pregnancy Care Centre is a non-profit agency offering assistance for anyone facing an unplanned pregnancy or experiencing post-abortion stress. We have been caring for women, youth and families since 1985. We are committed to providing high quality support and programs powered by a passionate and dedicated team. For information about our organization please refer to our web site at

Position Summary:

The Client Services Support worker’s role is to equip and enable volunteers and students to deliver the programs of the Calgary Pregnancy Care Centre. They will also maintain a caseload of client as appropriate.

Primary Responsibilities:

  1. Leadership
    • Train and supervise Client Services volunteers
    • Assess volunteer performance and coach as required
    • Provide ongoing education and communication to volunteers
    • Provide spiritual leadership to staff, volunteers and practicum students.
    • Supervise and evaluate practicum students 
  1. Client Services
    • Carry a caseload of clients.
    • Maintain a consistent and high quality of client counselling. This includes direct supervision of peer and staff counselling sessions as well as debriefing client sessions when direct supervision does not take place 
  • Public Relations
    • Assist in donor relations
    • Speaking engagements to represent Centre
    • Assist with coordinating service group projects
    • Attending community networking meetings and promoting Centre to other agencies
    • Maintain relationships with post-secondary institutions to support continued practicum opportunities


The successful applicant will have a degree or diploma in Social Work. Registration with provincial licensing body is required.

The successful applicant must be able to demonstrate the following competencies:

  • Respect and uphold the Statement of Principle, Statement of Faith, and Policies of the Centre
  • Excellent written and verbal communication skills
  • Efficiency and thoroughness (optimizing time and resources to ensure high quality work)
  • Strong interpersonal skills
  • Self-motivate, self-starter, takes initiative
  • Management skills
  • Proficient with the Microsoft Office Suite. (MS Word, MS Excel, MS PowerPoint, MS Publisher and Outlook) 


  • Successful applicants must provide proof of qualifications.
  • Only education obtained from an accredited institution will be recognized as meeting the minimum qualifications.
  • An enhanced security clearance must be completed as a condition of employment.  

What We Have to Offer:

  • Free Downtown Parking
  • Extended Health and Dental Benefits
  • Fun, dynamic team culture
  • An opportunity to continually grow and learn
  • Ability to make a difference in the lives of others

How to Apply:

  • Forward resume and cover letter with Client Services Support Worker in the subject of the email to
  • We thank all applicants for their interest. Only those selected for interviews will be contacted.


Ministry Focus
Pregnancy Resource Centre
Employment Status
Full time | Part time

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