MCC Ontario- General Manager Care & Share, Interim

Mennonite Central Committee (Ontario) | Stouffville, ON

Posted Date 2/08/2021

This full-time, contract position will ensure operations at MCC Care & Share Thrift Shop are in accordance with the policies and guidelines established by Mennonite Central Committee Ontario (MCCO), works with the Care & Share Operations Council, the staff, and volunteers to promote faithful stewardship and raise funds for MCC. Contract ends June 30, 2022

The General Manager will ensure the shop is in harmony with the vision and goals of MCC and will maintain a high level of integrity, reflecting Christian respect for those we serve, including the volunteers, donors, customers and the larger Whitchurch-Stouffville community.

This role will be accountable for Shop's annual sales, revenue, expenses and net income providing oversight and support for approximately 6 staff and a roster of 150 volunteers, cultivating and maintaining a team approach. The General Manager will demonstrate servant leadership to staff, volunteers, customers and donors in a manner that reflects Christian respect and integrity. The General Manager relates to the Care & Share Operations Council.

MCC Care & Share Thrift Shop seeks to be a friendly, caring presence in the community, showing value and respect to all. Practicing and promoting faithful stewardship and care for God's creation and raising funds for MCC are also key components to the mission statement of this and other MCCO Thrift Shops.
MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in 57 countries with 716 partners, 1133 staff and 40,000 volunteers.


All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

  • Must be a highly motivated, service and team-oriented individual with an attention to detail
  • Willing to take initiative while at the same time responding to the counsel of the Thrift Operations Council
  • Management skills in business planning, delegation, communication, time management
  • Experience supervising multiple direct reports
  • Must be strong at multi-tasking, and must excel at coping with conflicting priorities and deadlines
  • Thrives in a fast paced environment
  • Ability to create an atmosphere of a positive Christian presence within the shop
  • Willing to work as a team with MCCO, Thrift Operations Council, staff and volunteers
  • Willing and able to work with a variety of people of all ages and backgrounds in a friendly way
  • Must be extremely organized and a self-starter
  • Strong leadership, interpersonal and trouble-shooting skills; deals with conflict effectively
  • Ability to lift 50 lbs. and exert 11 to 25 lbs. of force frequently
  • Requires about 6 or more hours of intermittent standing or walking in a standard workday
  • Ability to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary
  • Sitting may be required only intermittently and occasionally
  • Ability to prioritize, make quick and thoughtful decisions
  • Intermediate computer skills (MS Word, MS Excel, Internet)
  • Healthy balance of patience, humour and energy
  • Heart for justice, active peacemaking and global understanding
  • Valid ‘G’ Ontario driver’s license
  • Police vulnerable sector check (required upon hire)
  • Legally able to work in Canada


  • Post-secondary degree or certification in business related field or significant related experience
  • Experience working with volunteers
  • Awareness of second hand market, retail trends and merchandising
  • Understanding of the regulations when selling second-hand items
  • Experience with POS systems
  • Understanding of a managers responsibilities as they relate to provincial health & safety legislation

Key Responsibilities


• Liaise with Operations Council, MCCO Social Enterprise Thrift Manager, community, supporting churches and local schools
• Provide administrative support to the Operations Council chair in matters such as agenda preparation, and implementation of council decisions
• Attend and participate at all regular meetings of the Operations Council as a non-voting member
• Ensure appropriate daily operations of store including opening and closing store; supervise cash needs for float, banking and deposits; ensure customer services are in line with MCCO Best Practices
• Responsible for office/financial work including accounts payable and receivable, financial and business information, managing cash/deposits/daily reconciliation in consultation with the Social Enterprise Finance Manager
• Responsible for advertising and promotions for Thrift on Kent in consultation with the Social Enterprise Marketing Specialist
• Responsible for managing the sales growth of the shop in consultation with the Social Enterprise Team and preparing budgets
• Liaise with education, international, co-op community and other placements

Volunteer Management
• Responsible for volunteer staffing including role design, recruiting, interviewing, scheduling and evaluating volunteers with the staff team
• Ensure appropriate records are being kept and maintain volunteer database in consultation with the MCCO Volunteer Services Manager
• Arrange special events and group bookings – including Volunteer Appreciation
• Arrange and chair regular volunteer meetings, either informal or formal
• Ensure orientation, training, education and ongoing development for volunteers
• Keep volunteers and staff informed about MCCO and Thrift Shop activities with daily announcements

Management Team Responsibilities
• Provide supervision, evaluation, support and training to all Coordinators and Associates
• Ensure appropriate records are kept and current, including human resources documentation/evaluations/job descriptions, policy manual and risk management document
• Be proactive in promoting positive public, staff and volunteer relations
• Responsible for the safe, daily operation of the Shop, including in-store special events and sales
• Act as liaison between MCCO and vendors when contracting for goods and services related to the operation of Thrift on Kent
• Provide back-up support for the other Coordinators and Associates in their absence or as needed, including opening and closing of the Thrift Shop
• Work collaboratively with the Social Enterprise resource team as well as other MCCO General Managers in the network
• Arrange and chair regular staff meetings, check ins and staff development
• Schedule Staff

• Ensure employees adhere to company policies and legal regulations
• Ensure staff and volunteers follow all established protocols related to Covid-19
• Ensure staff on your team comply with the risk management policy and procedures and foster a culture where risks are identified and mitigated
• Ensure the support and direction necessary for the effective implementation of MCCO’s health and safety program are provided and, health and safety policies, procedures and regulations are enforced
• Share the news about the Thrift on Kent and the network in the community
• Manage upkeep of the shop – connecting with MCCO Physical Resources as needed
• Responsible for all aspects of safety of the facility
• Ensure management of seasonal items including Christmas, garden and other seasonal events
• Perform other job related duties as assigned
• Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Day
• Participate in a local faith community, being willing to use personal gifts within this community and model nonviolent peacemaking through respectful interaction with others
• Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and marginalized
• Answer inquiries about MCC from constituency and general public; communicate MCC's values, articulating the importance of MCC's criteria for workers, all of whom serve as representatives of the Mennonite and Be in Christ churches which support MCC
• Model nonviolent peacemaking through respectful daily interactions with staff and the public

Please note this posting closes on March 7, 2021

Salary53170.00 Annual
Ministry Focus
Employment Status
Contract | Full time

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