CRM Applications & Business Process Manager

World Renew | Burlington, ON

Posted Date 12/30/2019

World Renew is an international development and disaster response organization. We are an agency of the Christian Reformed Church in North America, and have home offices in Burlington, Ontario, Canada and Grand Rapids, Michigan, USA. We are currently hiring for a CRM Applications and Business Process Manager. This manager is responsible for ensuring that the information systems that specifically support the work of World Renew are being used in a way that maximizes their value for the organization.

This role can be based out of our Grand Rapids, Michigan, USA or Burlington, Ontario, Canada office, please indicate which office you would plan to be based out of in your cover letter.


  1. Acts as the primary resource for World Renew senior leadership for communicating and reporting the state and performance of initiatives within the CRM project portfolio
  2. Engages across the entire organization to facilitate the best possible use of all resources to deliver the maximum value and benefits from projects and programs within the CRM portfolio
  3. Participates in strategic and tactical meetings across organizational functional areas
  4. Identifies and coordinates CRM project and program needs, resources, and initiatives
  5. Guides stakeholders (internal and at times external) in translating mission program and administrative goals to identify current and future needs related to the portfolio
  6. Sources and manages vendor and service provider relationships
  7. Uses project management approaches to initiate, plan, design, execute, monitor and control CRM system initiatives
  8. Translates user needs into business processes and technical specifications for current and future CRM systems and integrations
  9. Creates tools such as reports, business processes, and training needed by internal stakeholders
  10. Provides database administration and application architecture expertise
  11. Ensure that best practices related to data security and privacy are being used and communicate with both the US and Canadian Privacy officers as needed
  12. Develops the tools and processes needed to integrate, sustain and evaluate the systems over time
  13. Troubleshoots and resolves issues in the portfolio
  14. Perform other duties as assigned
More details about this position can be found on our website: Those interested in applying should do so online, on or before January 12, 2020. 
Ministry Focus
Relief & Development
Employment Status
Full time

Share this job